FAQs

MY ACCOUNT

Why should I register for an account?
It will allow you to do lots of useful things, such as view your previous orders & update your address/delivery details.

What do I do if I forget my username?
Please email info@uniformadditions.com with the email address you registered with and we will reply to you with your username.

What do I do if I forget my password?
No problem, simply click on ‘Forgotten Password’ button on the log in screen in ‘My Account’.  You’ll get an email with a new password to use. For your security, we suggest that you then log in and change this to your own chosen password.  Having problems logging on? contact us at info@uniformadditions.com

How will I know my order is placed?
Once your order has been placed and payment accepted you’ll see an order acknowledgement on your screen.  You’ll also receive an order confirmation at the e-mail address you provided.

Can I amend my order once it has been placed?
The short answer is – possibly!  It just depends at what point you let us know of your changes.  Please email us at info@uniformadditions.com with your request & we will do our best to meet them.  We’ll be in touch to let you know what we can do.  Please bear in mind that we may have already dispatched your order, in which case if you still need to return it, use the guidelines in the Delivery & Returns section of the Q & As.

Can I view all my previous orders?
Yes, of course.  The easiest way is to enter your username and password in “My Account” section.  You’ll be able to see the dates of your orders, their reference numbers, where they were delivered to and the total.

Can I shop without creating an account?
Of course.  We will need just the absolutely necessary details to be able to process your order.

How do I unsubscribe myself from receiving the newsletter?
We’ll be sorry to see you go but you can click on “Unsubscribe” at the bottom of any of our Newsletters.

CONTACT

How can I contact Uniform Additions?
Just drop us a line at info@uniformadditions.com & we will get back to you as soon as we can.  Please include a phone number if possible, it’s often easier to resolve queries that way.

What is your mailing address?
Uniform Additions Ltd
PO Box 1584
Berkhamsted
Hertfordshire
HP4 9EA

SHOPPING

Is your full collection available online?
Yes it is, although from time to time we may edit the range.  So if you can’t see what you’re looking for, drop us a line at info@uniformadditions.com and we’ll do our best to help.

How do I see what I’ve placed in my Shopping Basket?
To review your choices, just click “Item” on the top right of the screen – that will then show the contents of your basket.

How do I remove something from my Shopping Basket?
In your basket, there will be a round “cross” icon to the left of the product image. Just click on that to remove the item.

What do I do if I am having technical difficulties?
Ah – the joy of technology…  We understand how frustrating that can be.  Try emailing us at info@uniformadditions.com & include a phone number – we’ll call you back to place your order by phone instead.

How do you use the personal information that I supply?
Solely for the purpose of fulfilling your orders.  All info is treated as Confidential.  It’s kept on a secure server, and of course complies with all relevant Consumer legislation & UK Data Protection.

What is your privacy policy?
We do not share or trade information that you supply us with.  All information is treated as Confidential. Read our privacy policy here.

What are cookies and how are they used on this site?
A cookie is a small data file that asks permission to be placed on your computer’s hard drive.  Once you agree, the file is added and the cookie helps to analyse web traffic and movement.

What cookies do:
Cookies allow web applications to respond to you as an individual and tailor their operations to your likes and dislikes by collecting and remembering information about your preferences.
The Uniform Additions website uses cookies to count visitors on our site and to distinguish them from each other based on their unique browsing habits.  By showing us how you move around the site, cookies help us to give you the best possible shopping experience, as we can work on making it easier for you to find the pages and products you want.

Can I place a large volume order?
Yes, you are able to place large volume orders with us. Depending on the quantity, we might need additional time to process your order.  Perhaps in the first instance best to email us your request and we’ll go from there.

 PAYMENTS

What payment methods do you accept?
We accept most major credit cards and paypal

How can I use a promotional code?
To use a code, add it to the relevant box in your Shopping Basket. Promotional codes are non-transferable and there’s no cash alternative.  They can’t be used in conjunction with any other code or offers, and must be redeemed by the date published, if applicable.

When will the payment be taken?
Payment will be taken from your credit or debit card as soon as you have placed & confirmed your order at checkout.

How am I protected whilst shopping online at Uniform Additions?
All of our payments are processed and secured by SagePay or PayPal.

Why am I getting an invalid card number or invalid card type message?
Check you’re entering the long card number without any spaces.  Online payment merchants require the long number (it’s usually across the centre of the card)

Why has my card been refused?
If you receive the message “Authorisation on that payment type has been declined by the bank” your card has been declined by your card issuer.  Uniform Additions/SagePay/PayPal do not generate this message, you will need to contact your card issuer to find out why your card has been refused.  Check you have entered the following correctly.

Order verification/security checks
For everyone’s protection, from time to time orders may be subject to security checks, which may cause delays in order processing.   Such checks may mean we need to contact you.  Should  we be unable to reach you using the contact details provided it might delay the dispatch of your order, so a mobile phone number is useful to have.

DELIVERY AND RETURNS

What address details do you need for delivery?
We require you complete the following fields for your delivery address in the checkout process: House name or Number, Building name (if applicable) Street Name, County, Postcode.

Can I add a different delivery address to my order?
Yes, you can send to a different UK or international delivery address other than your billing address. Tick “Ship To a Different Address” in checkout & add the  details.

How do I check the progress of an order that I have placed?
We’ll send you an email to confirm that we received your order. Then we’ll send you another email once the order has been processed and is ready to dispatch.

Can I change or amend my order once it has been placed?
We aim to process your order immediately, so you may not be able to make any amendments or cancel your order as it could have already been sent out. Drop us an email info@uniformadditions.com and we will let you know if we are able to amend it. If we have already posted it, you would have to return it in line with our Returns Policy.

Can I cancel my order?
Yes, you can. Please email info@uniformadditions.com if you would like to cancel your order. If it has already been despatched you will need to return it to us.

How do I know when my order has been received?
You’ll get an email to say we received your order, and another email to let you know when it has been processed & is ready to despatch.

Once I have placed my order how long does it take to dispatch?
Once we have received your order, providing the item is in stock, we will post it the same day by Royal Mail 1st Class Signed For Delivery (unless you choose otherwise).  Orders received after 3pm on Friday and Saturday/Sunday will be processed the following Monday (excluding bank holidays when they would be processed on the following Tuesday.)

What is the charge for UK delivery?
Please click here to see full info on our current delivery charges.

 

What is your Returns Policy?
All products  may be returned within 28 days of purchase for exchange or refund. Please drop us an email within 5 days of receiving your piece to let us know.  This does not affect your statutory rights.  Please see the note below regarding our policy for returning items.

How do I return an item?
Products must be as new, unused, with no marks or evidence of wear and in its original packaging.  If a returned item appears to have been worn, it will be returned to the purchaser. Uniform Additions is not responsible for any item that is not returned in perfect condition. The item remains your responsibility until it reaches us.  For your own protection, we recommend you use a secure delivery service which insures you for the full value of the goods.  Uniform Additions are not responsible for returns lost in transit.  If you’re returning an item for a refund or an exchange, the postage cost of returning the item to us is your responsibility.

How do I exchange an item?
Simply by returning them to us, and letting us know what you’d like in exchange.  Products must be in its original pristine condition, in its original packaging.  We’ll send out your chosen exchange as soon as possible and contact you if there’s any query.

How long might a refund take?
Once we’ve received the returned piece, and are happy that it is in it’s original pristine condition, refund will be made to the card originally used to pay for it.

 

Schools

How do we sign up?
If you would like to sign up to Uniform Additions please email us at info@uniformadditions.com

How does the fundraising work?
We want to make the fundraising as simple as possible for parents, so we will give each school that signs up a UNIQUE CODE for parents to use whilst shopping with us. Once parents are satisfied with their purchase and go to checkout, we will prompt them to enter their schools unique code. Your school will then get a donation reflecting 20% the total your parent has spent with us! Its that easy!

How/when will we receive the 20% fundraising donation?
We will pay the donation to your school at the end of each School Term. This will be based on the sales generated in the previous term. We will calculate the total of all the sales using your schools unique code.  Once we’ve calculated how much we’ve generated for you, we will get in touch via email to let you know the donation amount and when you should expect the payment.

 We don’t have a UNIQUE CODE, how do we request one?
Simply click on the sign up page on our website or email us at info@uniformadditions.com and we will get back to you as soon as possible with your schools Unique Code.

What if a parent emails Uniform Additions asking if their school has a code?
We are more than happy to help parents with their queries in regards to their school codes. We advise as soon as you have your unique code you share it with your parents via newsletters/emails etc. The more you share, the more fundraising money you can make! If a parent has requested a unique code for their school and you’ve not signed up for our service, we will simply ask for their schools email to inform them of our services and you can opt in if you’d like to take part. We can then sign your school up!

Can we place bulk orders?
Yes, you are able to place a bulk order, the best option would be to email us info@uniformadditions.com over what you require and numbers. We will then be able to check our stock levels and let you know what we have in stock, or order any additional pieces required.

Do you supply our school colour(s)?
Most of our products are available in all 15 school colours.  If you would like to request other colours or patterns please email us and we will do our best to source them for you.